Terms and Conditions

1. Definitions

In these Terms and Conditions, the following definitions apply:

• "Stratline," "we," "us," or "our" refers to Stratline, a business consulting practice operating in Bangkok, Thailand.
• "Client," "you," or "your" refers to the individual or organization engaging our consulting services or using our website.
• "Services" refers to the business consulting services we provide, including Business Health Assessment, Process Redesign Program, and Leadership Alignment Retreat.
• "Agreement" refers to the contractual relationship formed when you engage our services, governed by these Terms and Conditions and any additional engagement-specific agreements.
• "Website" refers to our online presence accessible at stratlnens.pro and related digital properties.

2. Acceptance of Terms

By accessing our website or engaging our consulting services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

These Terms and Conditions constitute a legally binding agreement between you and Stratline. We reserve the right to modify these terms at any time. Continued use of our services after changes indicates acceptance of the modified terms. The effective date at the top of this page indicates when the terms were last updated.

3. Eligibility and Capacity

Our services are intended for businesses and professional organizations. By engaging our services, you represent and warrant that:

• You are at least eighteen years of age and have the legal capacity to enter into binding contracts
• You have the authority to bind your organization to these Terms and Conditions if engaging services on behalf of a company or entity
• All information you provide to us is accurate, current, and complete
• You will maintain the accuracy of such information throughout our engagement

4. Service Description

Stratline provides professional business consulting services to organizations throughout Thailand. Our core service offerings include:

• Business Health Assessment: Diagnostic services examining organizational performance across multiple dimensions
• Process Redesign Program: Collaborative workflow improvement engagements
• Leadership Alignment Retreat: Facilitated strategic planning and team alignment sessions

Specific scope, deliverables, timeline, and fees for each engagement are documented in separate engagement letters or statements of work. These Terms and Conditions apply to all consulting engagements unless explicitly modified in writing.

5. Engagement Process

Our consulting engagements typically follow this process:

1. Initial consultation to discuss your organizational needs and determine service fit
2. Preparation of engagement letter or statement of work detailing scope, deliverables, timeline, and fees
3. Execution of formal agreement and payment of initial fees as specified
4. Delivery of consulting services according to agreed methodology and timeline
5. Completion of deliverables and post-engagement support as outlined in service descriptions

Either party may terminate an engagement with written notice as specified in the engagement letter. Termination obligations and fee adjustments are detailed in engagement-specific agreements.

6. Fees and Payment

Consulting fees are specified in engagement letters or statements of work. Unless otherwise agreed:

• Fees are quoted in Thai Baht and are exclusive of applicable taxes
• Payment terms are net thirty days from invoice date unless otherwise specified
• Late payments may incur interest charges at the rate of one and a half percent per month
• We reserve the right to suspend services for overdue payments exceeding thirty days
• Refund policies, if applicable, are detailed in engagement-specific agreements

All fees are subject to applicable Thai VAT and other taxes as required by law. Clients are responsible for any withholding tax obligations.

7. Client Responsibilities

To ensure productive consulting engagements, clients agree to:

• Provide timely access to relevant documents, data, personnel, and facilities as needed for service delivery
• Designate appropriate contact persons with authority to make decisions and provide information
• Review deliverables promptly and provide feedback within agreed timeframes
• Maintain confidentiality of proprietary methodologies and materials we provide
• Compensate us for additional work resulting from scope changes or incomplete information
• Use our recommendations as input to your decision-making rather than as binding directives

8. Confidentiality

Both parties acknowledge that they may have access to confidential information during consulting engagements. We agree to:

• Maintain strict confidentiality of all client information obtained during engagements
• Use client information only for purposes of delivering contracted services
• Implement appropriate security measures to protect confidential information
• Not disclose client-specific details in case studies or marketing materials without written permission
• Return or destroy confidential materials at engagement conclusion as requested

Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law. Specific confidentiality terms may be detailed in separate non-disclosure agreements.

9. Intellectual Property

Our Materials: All pre-existing methodologies, frameworks, templates, and proprietary tools we bring to engagements remain our intellectual property. Clients receive a non-exclusive license to use these materials solely for internal purposes related to the specific engagement.

Deliverables: Upon full payment, clients own the final deliverables prepared specifically for their engagement, such as assessment reports, process blueprints, and retreat documentation. However, we retain the right to reuse general concepts, approaches, and knowledge gained.

Client Materials: All client data, documents, and information remain the intellectual property of the client. We do not claim ownership of materials you provide to us.

10. Limitation of Liability

Our consulting services provide recommendations and insights to support your business decision-making. We make no guarantees about specific outcomes or results. To the maximum extent permitted by law:

• Our total liability for any claims arising from an engagement is limited to the fees paid for that specific engagement
• We are not liable for indirect, consequential, special, or incidental damages including lost profits or business opportunities
• We are not responsible for losses resulting from client's use or misuse of our recommendations
• We are not liable for outcomes influenced by factors outside our control or for implementation decisions made by the client

These limitations apply regardless of the form of action, whether in contract, tort, negligence, or otherwise. Some jurisdictions do not allow certain liability limitations, so these may not apply to you.

11. Disclaimers

Professional Advice: Our consulting services provide business analysis and recommendations. We are not providing legal, accounting, tax, or other regulated professional advice. Clients should engage appropriate licensed professionals for such services.

No Guarantees: While we strive for excellence in our work, we make no warranties or guarantees about specific results, outcomes, or business improvements from implementing our recommendations.

As-Is Basis: Our services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

12. Indemnification

You agree to indemnify and hold harmless Stratline, its consultants, and affiliates from any claims, damages, liabilities, costs, or expenses arising from your use of our services, violation of these Terms and Conditions, or infringement of third-party rights. This indemnification obligation survives termination of our engagement.

13. Dispute Resolution

Governing Law: These Terms and Conditions are governed by the laws of Thailand. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of Thai courts.

Informal Resolution: Before initiating formal proceedings, parties agree to first attempt informal resolution through good-faith negotiation. Either party may request a meeting to discuss and resolve disputes.

Mediation: If informal resolution fails, parties agree to attempt mediation through a mutually acceptable mediator before pursuing litigation.

14. General Provisions

Entire Agreement: These Terms and Conditions, together with any engagement-specific agreements, constitute the entire agreement between parties and supersede all prior discussions, representations, or agreements.

Severability: If any provision of these Terms and Conditions is found invalid or unenforceable, the remaining provisions continue in full force and effect.

Waiver: Failure to enforce any right or provision does not constitute a waiver of that right or provision.

Assignment: You may not assign or transfer these Terms and Conditions without our written consent. We may assign our rights and obligations to affiliates or successors.

Notice: All notices under these Terms and Conditions must be in writing and delivered by email to the addresses specified in engagement agreements or to [email protected].

15. Modifications

We reserve the right to modify these Terms and Conditions at any time. Material changes will be communicated through our website or by email to active clients. Continued use of our services after changes indicates acceptance. For significant engagements, we will provide notice and opportunity to discuss modifications before they affect ongoing work.

16. Contact Information

Questions about these Terms and Conditions should be directed to: